Informations and conditions
Prices are per person with half board and per day
• Option for bedroom with breakfast
• Surcharge for a double room using one person +15,00 € per night
• Persons aged 14 years and over have to pay a tourist tax of 1,80 € per person per night. This fee is not included in the total price of your stay: it is only payable on departure.
• Deposit: 30% per room. Without advance notice there can be no fixed booking.
• Supplement for New Years Eve 42,00 €
• Prices are based on when guests arrive or depart, according to an early arrival or a later departure.
• Nightly charge for garage Euro 8,00
• Whirlpool, Turkish bath with aromatic spices, Solarium, per token Euro 10,00
• Check in from 2 pm - Check out till 10 am
Reduction for children in parent's room
Children from 0 to 3 years 15,00 € per day
Children from 4 to 6 years 40 % reduction
Children from 7 to 9 years 20 % reduction
Children from 10 to 12 years 10 % reduction
reductions allways from the normal price
As methods of payment we accept cash up to € 999.00 , additional and/or alternative we accept payments by debit or credit card (VISA, Master Card, Maestro).
Our bank account:
Alpenhotel Ratsberg OHG
Cassa Raiffeisen Dobbiaco
IBAN IT66 F080 8058 3600 0030 0000 051
Opening times hotel:
Winter season 22.12.2018 - 16.03.2019
Summer season 25.05.2019 - 12.10.2019
Deposit as confirmation: We shall consider your booking as confirmed only upon receipt of a deposit of 30% of the confirmed price, which will also apply as a cancellation charge if you cancel your booking.
Our terms and conditions are written in accordance with the Italian Consumer Protection Code.
PLEASE NOTE: The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal
Terms of withdrawal – if you are unable to do your booked holidays
Confirmatory deposit: to guarantee your reservation we need a confirmatory deposit of 30% of the confirmed price. If you spend your holiday as booked, we will refund the full amount, otherwise, your deposit will be retained. Our bank details are transmitted at the time of booking. Cancellation: We will apply the cancellation conditions according to the Italian Civil Code (Art. 1341): In case of cancellation up to 30 days before arrival will not be charged any cancellation fee. In case of cancellation up to 15 days before arrival will be charged 40% of the full amount of your stay you have booked. Up to 8 days will be charged 60% up to 3 days to 80% and from 2 to 0 days, the full amount of the booked stay will be charged as reimbursement for the cancellation.
Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/